Shipping Policy

All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

We ship via USPS and UPS with temperature-controlled packaging where applicable. Tracking information is provided via email once your order ships.

Domestic (US) shipping typically takes 3–5 business days. International shipping times vary by destination.

Return & Refund Policy

Due to the nature of our products, all sales are final. We do not accept returns or exchanges once a product has been shipped.

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos and your order number. We will issue a replacement or store credit at our discretion.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. We collect only the information necessary to process your orders and improve your experience.

What information do we collect?

We collect information from you when you visit our Site, register an account, make a purchase, or interact with our services. This information may include, but is not limited to:

• Personal identification information (Name, email address, phone number, etc.)

• Billing and shipping information (Credit card details, billing address, etc.)

• Information related to your research interests and purchases

Look Max Medical's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

What do we use your information for?

The information we collect from our customers is only used to:

• Process transactions

• Provide customer service

• Improve our website and offerings

• Communicate with you, including responding to your inquiries and sending you information about our products and services

What type of information are we sharing?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below:

• Trusted third-party services that assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

• When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

What is our Data Security planning?

We implement a variety of security measures to maintain the safety of your personal information. Using SSL Encryption & Encrypted email communication. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

We may use cookies to enhance your experience on our Site. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

Do we include Third-Party Links?

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

What are your Rights?

You may choose to:

• Opt-out of receiving emails from us by following the unsubscribe instructions included in such emails

• Request access to, correction of, or deletion of your personal information

Are we updating the Privacy Policy?

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Any question related to the Privacy Policy?

If there are any questions regarding this privacy policy, you may contact us using the information on the website.

Terms of Service

By using this website and purchasing products, you agree that all products are intended solely for research and development purposes. Products are not for human consumption.

You must be 21 years of age or older to purchase from this site. By placing an order, you confirm that you are a qualified researcher and will use products in accordance with all applicable laws and regulations.

We reserve the right to refuse service to anyone for any reason at any time.